Zhejiang Kacon Electric Co., Ltd.

Exhibition

Our QC personnel through professional training, can master a variety of inspection methods and technology, can effectively find product quality problems and provide solutions

All raw material checked once it arrive our factory.

All pieces and logo and all details checked during production.

All packing details checked during production.

All production quality and packing checked on final inspection after finished.

Our company strictly in accordance with the ISO9001 quality management system operation, to ensure the stability and reliability of product quality, each process set up the corresponding quality checkpoints, will have quality problems of the product timely elimination or reprocessing, to ensure customer satisfaction.

We are committed to providing a year of high quality maintenance warranty and after-sales service for every B client. Whether the product has a problem, or users need to carry out maintenance, we will provide the most professional service.

First of all, our maintenance warranty service is very reliable. Our technical team has many years of practical experience and expertise in this field, and can quickly and accurately judge and repair customer product failures. At the same time, we will strictly abide by the quality assurance policy, to ensure that customers enjoy the due protection.

Secondly, our after-sales service is excellent. We provide a series of after-sales services, including product installation, commissioning, maintenance and so on, to ensure that customers can get the best results when using our products. If customers have any questions or comments, our service team is ready to answer or reply, to ensure that customers have the best experience in the use of the process. As for the exchange, return and other services, our customers can submit their needs in our after-sales service center at any time. We will reply to the customer's needs in the first time and deal with them as soon as possible.

Finally, we firmly believe that customer satisfaction is the most important. We have been growing steadily and have earned the trust and respect of our users in many areas. All this does not happen by chance, but we have been committed to providing high-quality services and products, constantly promoting the improvement of quality and technology, to provide customers with better experience and use effect.

To sum up, our maintenance, quality assurance and after-sales service are excellent, we will always adhere to the principle of quality service, high-quality products, customer first, to provide perfect service experience for every customer.

Customers wishing to return any items, whether they are incorrectly supplied, faulty or damaged in transit, please contact us first. Please state the question in as much detail as possible, including any relevant application details. The more information provided, the faster and more thoroughly the problem can be resolved, and we will contact the technical support team and provide a solution within a week.

Once the products has been received by the Service and Repair team an initial assessment will be carried out. This stage will investigate whether a fault exists and if so assess whether the fault is fixable. The time required to carry out the repair work will be determined and if a charge applies then this will also be calculated.

Please note: A Test & Inspection Fee (plus the return freight costs) may be charged for any units returned where no fault is found or the malfunction is the result of incorrect configuration, even if the product is still under warranty.

A customer can then decide whether they would like to instruct the service team to proceed with repair and if required submit a purchase order for the work. In situations where a product is no longer under warranty a customer will be advised if it will be more cost effective to purchase a new product rather than to invest in repairing the existing product.

If instructed to proceed with the repair of the product the service team will act accordingly and return the repaired unit to the customer in the timeframe specified.

Repaired products will be tested, calibrated and cleaned. A written report will be included with the returned goods. This will indicate any faults found and the corrective actions that were taken. All works carried out and parts used are then warranted for 1year.